Shipping policy

Shipping and Delivery

Where we ship

We ship to addresses within the United States. If your destination does not appear at checkout, we do not yet deliver there.

Shipping cost

  • Orders of $50.00 USD or more: free standard shipping.
  • Orders under $50.00 USD: a flat standard shipping rate is calculated and displayed at checkout before you pay.

All prices and shipping charges are shown in US dollars (USD).

Processing time

Orders are processed on business days (Monday to Friday, excluding public holidays). Most orders are prepared and dispatched within 1 to 2 business days of the order being placed.

Delivery time

Standard delivery takes 5 to 10 business days after dispatch. Total time from order to delivery is therefore typically 6 to 12 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or customs and regional handling.

Tracking

When your order ships you receive a confirmation email with a tracking number. Tracking may take up to 48 hours to become active with the carrier.

Split shipments

Orders containing several items may arrive in more than one parcel, at no extra cost to you. Each parcel is tracked separately.

If your order arrives incomplete, damaged, or does not arrive

  • Incomplete order: contact us within 7 days of delivery. We ship the missing items at our cost, or refund them if unavailable.
  • Damaged in transit: contact us within 7 days of delivery with photographs of the item and packaging. We send a replacement or issue a full refund, at your choice, at no cost to you.
  • Order not received: if tracking shows delivered but you have not received the parcel, or tracking has not updated for 10 business days, contact us. We open an investigation with the carrier and, if the parcel cannot be located, we replace or refund the order.

Incorrect addresses

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we contact you to arrange redelivery. Redelivery shipping is charged to the customer.

Contact

PREPHAUS S.A.S
Alfonso Lamina, Quito 170904, Ecuador
Email: support@prephaus.com
Phone: +593 98 312 0624
Support hours: Monday to Friday, 9:00am - 5:00pm (EST)