Contact

Get in touch

Questions about an order, a return, or a product? We answer every message within 2 business days.

Customer support

Email: support@prephaus.com
Phone: +593 98 312 0624
Hours: Monday to Friday, 9:00am - 5:00pm (EST)

Company details

PREPHAUS S.A.S, trading as PREPHAUS
Alfonso Lamina
Quito 170904
Ecuador

Orders and returns

For a return or exchange, email us with your order number and a short description of the issue. Full terms are in our Refund Policy. Delivery timeframes are in our Shipping Policy.

Billing

Charges from this store appear on your card statement as PREPHAUS. If you do not recognise a charge, contact us before disputing it and we will resolve it quickly.